![]() ![]() The steps to get an APNs certificate weren't completed, or.Enrollment will fail and this message will appear if: The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. There's a problem with the certificate that lets the mobile device communicate with your company's network. Remove the app, validate user credentials, and then resinstall the app. The Company Portal app on the device is out of date or corrupted. The user must remove one of their currently enrolled mobile devices from the Company Portal before enrolling another. Too many mobile devices are enrolled already. For instructions, see Set up iOS/iPadOS and Mac device management, Get an Apple MDM push certificate, and Renew Apple MDM push certificate. Check that enrollment has been set up correctly and that iOS/iPadOS as a platform is enabled. The Apple Push Notification Service (APNs) certificate is missing, invalid, or expired. ![]() The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. See Troubleshoot device enrollment in Microsoft Intune for additional, general troubleshooting scenarios. This article helps Intune administrators understand and troubleshoot problems when enrolling iOS/iPadOS devices in Intune. ![]()
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